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FAQs

What are your postage charges, and how long will it take to arrive?

We offer free UK postage on all orders over £40. Orders under this value to anywhere in the sunny will be delivered via royal mail first class for a charge of £3 for your first item. International items will be sent via royal mail for an additional charge of £8 for your first item. All additional items will be at no additional charge.


Can I change my mind after I’ve received my order?

Exchange
If you made the wrong choice and would like a different style or size, print the exchange/returns form at the bottom of this page, give us some info. and post it back to us. Returns postage is paid by you. Delivery will be charged at standard rate on all items exchanged. Item must be returned within 10 days of delivery. Item must be unworn and in original packaging. Exchange/returns form must be enclosed with item.

Refund
A refund will be given to products that are returned unworn and still in original packaging, print the exchange/returns form at the bottom of this page, give us some info. and post it back to us. Refunds will be made by the method of payment used to purchase. If you were eligible for free delivery on your original order this amount will be deducted from your refund. Returns postage is paid by you. Item must be returned within 10 days of delivery. Item must be unworn and in original packaging. Exchange/returns form must be enclosed with item.


What if my item is faulty?

As well as getting a big fat apology from us, a full refund/replacement will of course be given for products that are faulty. These returns must be made within your 10 days of delivery, otherwise Kubixl do not accept any liability. Drop us an email to hello(at)kubixl.com to receive your big fat apology and we’ll go from there.


Where do I return it?

It may be best to get proof of postage…just in case (if you don’t we can’t be responsible for your wandering parcels). The address is on the exchange/returns form at the bottom of this page.


How can I pay?

We use PayPal to take payment on this site, they accept all major credit and debit cards. The prices shown on our store include VAT if they are shipped to anywhere within the EU, anywhere outside of the EU it is your responsibility to check your import legislation/import charges.


Is your store secure?

We are PayPal Verified and this store uses PayPal for payments. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).


Do I need a PayPal account ?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account it does speed up the process when you use it.


Privacy

Kubixl take your privacy seriously, Your information will not be passed onto any third parties. You information will only be used for processing your order, and for legal reasons. We may send you the occasional newsletter to keep you updated, however if you are not keen, there is an un-subscribe link at the bottom of the email.


Any other questions?

Drop us an email and say Hi! Hello(at)kuxbixl.com
Like us, follow us, e-mail us, tweet us @kubixl and don’t forget to show us your #pomfidence!